HELP & FAQs

SERVICES

Yes we do. You can find out about all of our unlisted services via our News section or by signing up to our mailing list. Alternatively, you can contact us via our contact page.
Yes we do. We occasionally offer discounts and promotional offers. We encourage you to keep an eye on our website, social media channels, and email newsletters for any ongoing promotions or special discounts. These discounts may be seasonal, tied to specific events, or offered as part of loyalty programs. We aim to provide fair and competitive pricing to ensure our customers receive exceptional value.

If you would like to find out more about Zems Entertainment please click here. Alternatively, if you are interested in finding out more about one of our Partners you can click here to explore their full range of products and services.
Yes, there is a Zems Store where you can explore our full range of merchandise. Please refer to the 'Shop' page to find out more.

You will receive an email notification from Zems containing a link to the payment platform where you can pay your customs charges by, for example, Ideal of by credit card. Please note; Zems will communicate a 14-digit parcel number in this payment request.
We'll notify you of the scheduled delivery day for your parcel. Need to make changes? No problem! You can easily modify the delivery day or destination.

If the sender hasn't opted for this service, you won't receive a delivery day notification. Unfortunately, pre-delivery changes aren't possible in such cases.
Waiting for your parcel? We strive to deliver within the specified time frame and usually succeed! Occasionally, we do face challenges which may result in causing slight delays. Rest assured, we'll make every effort to ensure your delivery arrives. For more information, please check the Track and Trace feature.

We encourage you to keep an eye on our website, social media channels, and email newsletters for the latest updates about out Products.

If you have any further questions about or Products or if you would like more information, please feel free to contact our customer support team. They will be more than happy to assist you.
At Zems, we offer personalised products and services to enhance your experience. You can customize your purchase with options like adding your name, initials, or unique elements.

Simply follow the instructions on our website during the ordering process. If you have specific inquiries or requests beyond what's mentioned, our customer support team can assist you. We value your individuality and strive to create something special for you.

Zems Creative Member Club (CMC) is our Creative Members Club where members can connect with our exclusive network of industry creatives.

Becoming a member at CMC is quick and easy. To join our community and enjoy the benefits of membership by clicking here. We look forward to welcoming you as a valued member of our community!
Yes. To cancel simply email info@zemsentertainment.co.uk including the subject 'Cancel' and be sure to include your full name and membership number. Unfortunately.
No, Zems Entertainment does not currently have an app, but you can keep up to date with the latest by subscribing to our mailing list.

Yes we do. Please contact the relevant partner contact page for more information.
Our standard Business Hours are:

Mon - Fri: 9am - 11pm

Saturday: 9am - 12pm

Sunday: Closed
Yes, we do work on some Bank Holidays. Please contact the relevant partner contact page for more information.